Frequently Asked Questions 

• How safe is my information on your web site?

• What's the average time from placing an order at Sheepskindirect.com store, to receiving my order?

• What size do I put on the order form?

• What if my order doesn't fit right?

The Answers

How safe is my information on your web site?

Very safe. We use our online store to receive your payment information. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted.   If you still are not comfortable using your credit card online, you can still order by calling us or using our secure fax.

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What's the average time from placing an order at SheepskinDirect.com , to receiving my order?

In the USA, our estimated shipping time is currently 7 days from placing the order to having it arrive at your doorstep.  In the UK, Australia and the rest of the World, our estimated shipping time is currently 7 days from placing the order to having it arrive at your doorstep. We maintain great stocks for our products and receive regular shipments in our warehouses, but as demand for some products can sometimes far exceed supply, we are sometimes temporarily out of stock of some sizes. If we are out of stock, we will let you know that it is backordered as soon as we process your order.

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What size do I put on the order form?

Sheepskin Boots are always made in full sizes. For accuracy purposes, we ask you to select your USA or UK/Aust shoe size & if you always wear a 1/2 size, Round UP to the next size. If you sometimes wear the smaller, full size Round DOWN, remember Sheepskin Boots should be snug at first as they will stretch slightly as they wear in.

We have an awesome return policy so should your Sheepskin Boots not fit quite right, we will send you a replacement pair as quickly as possible.

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What if my order doesn't fit right?

We have an awesome return policy so should your Sheepskin Boots not fit quite right, we will send you a replacement pair as quickly as possible.

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