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Our
Shipping Policy
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Our Satisfaction Guarantee
We stand by our products & offer a total, 100% quality guarantee. Our products
on this site will be free from any defective materials or workmanship, or you
will receive either an Exchange or 100% Refund.
Because sheepskin is a
natural product, there may be some irregularities and variations in
color and texture. These traits are characteristic of quality sheepskin
and add to the beauty and character of the footwear.
Slight
dye transfer may occur with darker colored sheepskin during your first
few wears.
How
To Send Something Back
Should
you need to exchange or return your order, within 30 days of receiving
it, please contact us via email. Click
Here
*
Please note: All exchanges or returns must include a return authorization
number.
In the case of an exchange for our customers, once received in our warehouse,
we will replace the item & send back to you as soon as possible.
Some customers may be charged
additional shipping fees on exchanges however, exchanges are free of duties
and taxes. All exchanges have the highest priority
and are processed before new orders.
If the
reason for the exchange was due to us sending you something other than
what was on your original order, we will also provide you with a credit
for the cost of the return for standard, insured delivery services.
In the
case of a Return, once received, we will refund 100% of the original purchase
price.
Sorry, we cannot exchange or give refunds on
Worn Sheepskin Boots!
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SheepskinDirect.com
- The Australian Sheepskin Boot Experts
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